Responsibilities include, but are not limited to:

• Manages and oversees operations for clinic locations
• Collaborates with executive team to set operational goals that align with EmergeOrtho’s mission, vision, and values
• Responds to major staff and patient concerns in a timely manner
• Meets with department managers on a regular basis to make sure all operations are running smoothly
• Provides strategic direction for all assigned departments
• Keeps an open line of professional communication with managers, assigned staff, and providers
• Maintains a pleasant and cooperative demeanor
• Utilizes available reporting software to evaluate operations
• Ensures and monitors implementation of and compliance with all clinic policies and procedures; reporting and initiating needed changes
  • Contributes to team effort by accomplishing related results as needed
  • Participates in committee meetings to offer feedback and facilitate system changes
  • Develops and facilitates ongoing professional education programs for providers and clinical staff

 Other

• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Ensures all clinical personnel are appropriately trained, licensed, and credentialed
  • Give clear directives to assigned team, permitting appropriate dissemination of procedures, protocols, and general information throughout the practice.
  • Interact daily with COO regarding current business matters; assist colleagues in administrative projects; provide operational insight.
  • Manage and communicates closely with all physician and non-physician leadership and staff and all other managers in effort to optimize operational workflow.
  • Strive to minimize liability issues and patient complaints.
  • Assist in conducting interviews of management as well as medical provider candidates.
  • Write and respond to a high volume of emails in a prompt manner; place and receive a large number of phone calls daily.
  • Develop or finalize the development of written protocols for clinical operating procedures
  • Reviews physician schedules periodically to maximize physician efficiency and productivity and coordinates changes with COO, management team and physicians
  • Ensures the practice adheres to all applicable regulatory standards
  • Makes recommendations for purchase of capital equipment to COO
  • Monitors available reports for the purpose of improving operations
  • Ensures the practice complies with all applicable state and federal laws and regulations and practice policies and procedures in the clinical area
  • Maintains patient confidentiality; ensures that all office locations and staff are in compliance with OSHA, HIPAA, and other regulatory requirements
  • Maintains compliance with practice policies and procedures
  • Performs all other tasks and projects assigned by the COO or physicians
  • Travel to regional locations required up to 20%